Domain Names

We provide domain name registration services through a partnership with a number of ICANN accredited services. All registrants should make themselves familiar with the ‘ICANN Registrant Rights and Responsibilities‘ prior to utilising our services for the purposes of registering a domain.

Basic Requirements

When registering a domain, you must provide completely truthful and accurate information including, but not limited to your name, address, email & phone number.

You must also follow the ICANN regulations and any additional stipulations provided by specific TLD managers. If you would like further information about these, please contact us.

Domain Registration

Subject to providing verifiable registrant details and making a clear payment at the time of purchase, we will aim to register and activate your chosen domain within 5 minutes.

Whois Privacy

Whois Privacy prevents your personal contact details from showing in the public ‘whois’ domain database.

We will automatically apply whois privacy free of charge on all eligible domain registrations, if you do not wish to use whois privacy please contact our billing team who will assist with disabling the service.

Please be aware a number of whois databases will not show your contact details, even if you opt for them to be shown. Unfortunately, this is not something we can control.

Domain Transfers (Inbound)

A domain name transfer begins once you have placed a transfer order with us, provided your ‘auth key’ and made payment for the domain name.

Unless you have an outstanding balance at the ‘losing’ domain register (the one you are leaving) your domain should become available in your account within 5 working days.

A number of domain registrars offer an option to manually approve a transfer which can lower the time to just a few hours. If you would like information on whether your registrar offers this, you may check with their support team, or email us and we can inform you to the best of our knowledge.

Our system will automatically check the status of your domain transfer at least once every 2 hours.

Once your domain has been successfully transferred, your domain will become available in your account. Domain transfers include a 1 year renewal, unless indicated otherwise.

If you need any assistance obtaining your Auth Code, you may contact us or the registrar you are leaving for guidance.

UK Domain Transfers

‘UK Domains’ collectively .co.uk, .uk, .org.uk & .me.uk are managed by ‘Nominet’ and follow a different transfer process.

UK Domains are free to transfer, and do not include a 1 year renewal as standard. To transfer a UK Domain, please use the ‘transfer’ option within the billing dashboard, enter the domain you wish to transfer, and follow the checkout process.

Once you have placed your order, please refer to our knowledge base for our Nominet Tag and write it down.

You should now login to the control panel with the company that you registered your UK Domain with and look for an option called ‘Transfer Domain’ or similar.

When selecting this option you should be offered the option to enter the ‘tag’ of your new domain name registrar – you should enter the Nominet tag you wrote down earlier and click submit.

If successful, your domain should be with us within 24 hours, we will email you once the process is completed.

If you are struggling with the process, please contact your current registrar for guidance. If your current registrar is unable to help you, you may contact us and we will do our best to guide you.

Domain Transfers (Outbound)

If at any point you decide you no longer wish to register your domain with us, you are entitled to transfer it to another provider.  You will not be charged for this service, however the gaining registrar may charge you for 1 year renewal.

For most domains you will need to wait at least 60 days after registration or changing contact details before you can begin a transfer. This policy is imposed by ICANN.

To transfer a domain name, you should obtain the ‘Auth Code’ from within the domain management dashboard, and then follow the process provided by your new registrar to transfer the domain. Your domain will be transferred within 5 days.

If you would like to expedite a domain transfer or transfer a UK Domain, please contact our support team.

Domain Renewal

An invoice to renew your domain will be generated 60 days prior to its current expiration date. If you have a recurring PayPal subscription, you may ignore this invoice.

Otherwise, please make sure you pay the balance in full prior to the date of your domain expiring.

Domain Expiry

We aim to send you 2 reminders prior to your domain expiring & 2 reminders following your domain expiring on the following schedule:

  • Reminder 1: 30 Days Prior to Expiry
  • Reminder 2: 7 Days Prior to Expiry
  • Reminder 3: 5 Days After Expiry
  • Reminder 4: 15 Days After Expiry

These reminders are delivered on a best effort basis, we can not be held liable if you fail to receive any or all of the renewal reminders.

5 Days After Expiry

If your domain is not renewed within 5 days of expiry, ourselves and our domain registration providers reserve the right to auction your domain without prior notice.

You may still renew your domain during this time, however a grace period renewal charge may be applicable as detailed below.

31 Days After Expiry

If your domain has been sent to auction and has any bids, the highest bidder will receive your domain. It will no longer be possible to recover it after this point.

Otherwise, your domain will enter a redemption period for approximately 30 days. The only way to recover the domain will be through the payment of a significant redemption fee and 1 year renewal.

Any services connected to your domain, such as a website or email service will cease functioning.

60 Days After Expiry

At this point your domain will be flagged as ‘pending deletion’. It will no longer be possible for you to reclaim the domain. This status will last for approximately 5 days.

After your domain has completed the pending delete process, it will be available for anyone to register immediately.

If it’s a particularly valuable domain, you may not be able to re-register it as some investors will monitor the availability of a domain and use an automated program to register it once it has expired.

Therefore, it is crucial you renew your domain before it reaches pending delete.

Redemption Period

If you fail to renew your domain within 31 days of expiry, the registrar reserves the right to place it into the redemption period. If this occurs, they will charge a redemption fee, which is generally at least $50 and will be passed onto yourself in addition to the renewal fee if you wish to keep the domain.

Your Contact Information

It is very important you keep your email address and telephone numbers on file with us current. Failure to keep us updated with accurate contact information may mean important communications don’t reach you, resulting in suspension or termination of your account.

Billing Currency

Clients can choose to be billed in GBP, USD, CAD or INR. If you do not select a currency, you will be billed in USD.

Cancellation Procedure

Customers may at any point decide to cancel their services with or without any prior notice or reason. We require all cancellations to be processed via our clients area.

Refunds & Payment Disputes

All domain name registration fees are non-refundable, in whole or in part, even if your domain name registration is suspended, cancelled or transferred prior to the end of your term. Please be careful when ordering as spelling mistakes and ‘typos’ cannot be corrected or refunded under any circumstances.

In the event of a chargeback, you will be billed an administration fee with a minimum value of $50, you must pay this fee and settle the chargeback within 5 working days. If your account remains outstanding and/or the chargeback is not cancelled, we will begin the process of closing your account. This means any other active services or pending orders will be cancelled and you will no longer be able to order any additional services from us, including domain renewals. At the point of domain renewal you will be required to transfer your domain to another provider.

Amendments

These Terms and Policies may be amended in any respect at any time by us, upon the posting of the amended Terms and Policies on the terms of use section of the Service. Your continued use of the Service will be deemed consent to any such amended Terms and Policies. If you do not wish to continue to use the Service as a result of any such amended Terms and Policies, you may provide notice of your wish to terminate your use of your services with us through our cancellation form.

These terms of service were last modified on 05/09/24.